In the ever-crowded eCommerce industry, it’s increasingly important to build a strong reputation. You have to consistently amaze your customers with positive experiences. According to ThriveGlobal, over 70% of buying experiences are based on how customers feel they are being treated. In the eCommerce world, this means you must prioritize customer service. This is where Proffer’s eCommerce customer service call center comes in.
Proffer will pick up the phone and answer questions like an in-house employee. Our receptionists have customer service backgrounds and can help process orders, manage inquiries, and provide consistent customer service around the clock. Research shows that live-voice receptionists increase the success rate of eCommerce businesses by 94%. It makes sense too – every time you call in somewhere, you don’t want to talk to a robot!